ChatGPT

For the past few days, my social media feeds have so many posts about ChatGPT. Some are talking about capabilities, others use cases, and many are opinionated that it’s going to take away the content writing & marketing jobs.

Is fear in the air? Well, who can say when even Deadpool is mildly terrified of it?

But I am not here to talk about any of these. (Yes, every post says it’s different- so is this one. Come-on! You won’t know until you read).

The limitations are rarely present in the front drop, and when the customers face issues due to these limitations, they feel betrayed and misinformed. When I logged in to ChatGPT, my first search was ‘Marketing Trends in 2023’. Here is the response:

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Did you notice anything?

It apologized and acknowledged its limitations!

Now that’s certainly NOT HUMAN BEHAVIOR. I mean, how many times have you seen a person doing this, especially in the business world?

It is one of the most overlooked facts. When businesses launch, revamp or reintroduce their products and services, all they project is capabilities. The limitations are rarely present in the front drop, and when the customers face issues due to these limitations, they feel betrayed and misinformed.

It’s understandable that sharing key attributes or problem-solving features is crucial, and should be the most capturing factor in your marketing strategy. Otherwise, who’s going to buy your product and services? However, setting limitations is equally important as setting expectations when it's about enhancing your customer experience.

ChatGPT is transparent with its limitations. In fact, that’s the third attribute present on their input window after examples and capabilities.

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The education flow is simple and informs the user about the knowledge it poses. As a result, the user knows what and how much to expect from ChatGPT.

I would call it Realistic Behavior rather than Human Behavior- because certainly at times, expectations and limitations are not human-forte.

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